Return policy

  

 

Before ordering, when in doubt about sizing, please contact us at hello@heinui.com with your measurements and we'll help you match the best size for you.

 

We do NOT refund sale items, custom items, or any item bought with a discount code. These items are returnable for store credit only, or can be exchanged for a different size or product (subject to current availability).

Contact us at hello@heinui.com before returning any item so we can give you mailing instructions.

You can return the product within 14 days of delivery.

The product must be in new condition, undamaged and unworn, with its original tag and labels.

The shipping fees for returns and exchanges are at the customer's charge. We highly recommend you choose a shipping method that provides a tracking number, in order to follow the shipment if needed.

Once we have received the item, we will return the money to your Paypal account within 14 days.

For an exchange, we will send you back the exchanged item free of charge.

Please contact us at hello@heinui.com for return mailing instructions. We are NOT responsible for any return customs charges made. Any charges incurred are the responsibility of the customer. We cannot/will not accept a return package if import taxes apply.

In case the item would get lost, please contact us. None of our packages ever got lost so far, but delays may occur, mostly due to customs inspection, which is out of our control. We are NOT responsible for losses or delays during shipping and we will always provide a tracking number once we sent your product. However, if such situation occurs, please contact us and we will discuss possible solutions.

We are NOT responsible for any customs charge that occur in your country.

European Union, U.S.A., Canada, Switzerland: if you haven't received your item after a week, please contact your local UPS with your tracking number.

Rest of the world: if you haven't received your item after 2 weeks, please check your country's Post website for any update on your order's shipping status, or inquire about it at your local Post office with the tracking number we provided you with.

If you fail to pick up your item after being left a notice by your local Post, the package will be returned to us after 15 days. Re-shipping the package will be charged to the customer.

Thank you for taking the time to read this!

All enquiries: hello@heinui.com